Complaint Review: Home Depot

My parents hired Home Depot in Sunrise Florida to install Hurricane Windows throughout their home for security and protection from storms and to protect the value of their home. 

Well Home Depot came out right away to provide a quote and were quick to get there money.  The job was done terribly and my parents have water leakage, caulking that is coming of their walls and subsequent wall damage and the incorrect windows were ordered and had to be installed because the workers took off the original windows and had to use the windows as a substitute.  

My parents were promised over a month ago that the windows that they ordered would be in soon and that the water leakage would be fixed.  Well- they sent a man with a glue gun to seal the window twice and the water continues to come in when it rains.  The windows they ordered never came in and it breaks to see my elderly parents being taken advantage of as their phone calls are never returned and they get excuses everytime they call.

The men that worked on the windows are now telling my parents the walls were damaged before the windows went up.  Such incorrect information.  Why would Home Depot put new windows next to a damaged wall.  I am so fed up and would love to hear other stories to see what we can do and where to go from here.