Complaint Review: Home Depot

I cannot believe the fussing back and forth between the involved consumer and a Home Depot clerk!! The clerk called the consumer "childish" does she not realize she is also childish by continuing to argue with this consumer?

Thanks to both of you for giving me all the comical entertainment!!! I've had my laugh for the day.

is home depot ripping off its costmers? I agree with this report!!! Everbody who reads this report should consider shopping at (((ROR REDACTED COMPETITORS NAMES))) any one else but Home Depot


sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

To the unsatisfied Depot consumer, I am a Depot employee also, and there is something kathy forgot to mention. When a customer has a special order that was either ordered incorrectly by whom ever made the error, Depot takes the loss on having to re-order that merchandise. However, I am sorry to hear about your unfortunate experience at the store you visited, but like Kathy said, I am in Alabama, and I have never seen a store manager walk away from an unhappy customer. They do everything in their power to right any wrong the customer has brought to him/her and usually allows his/her store to take the loss to see that the customer is happy. I am a Depot employee and not only can I read a tape, operate the computers, but I can also operate the lift equipment, saws, thread and cut pipe and most other things required to assist customers. Don't let your one bad experience mark all of us. For the most part we all work hard on customer satisfaction. I thrive on it. I will go the extra mile to hear that customer say "Thankyou for the extra time you put into my project, you have been very helpful"

Jenniveve, no offense intended, it is just my nature to hope that every Depot customer is taken care of and leaves with the intention of returning. Depot customers are the people that give us our jobs, feed our children, pay our bills. I want to see that each and everyone that shops the Depot is satisfied with the service and products they purchased.

Jeniveve

It appears to anyone who has taken a second or two read your poorly drawn out response. To understand you have NO authority to speak on behalf of Home Depot. At this point I would hope you supervisor has repremanded you or demanded your resignation effective immediately. Due to your response as "ACTING" on behalf of Home Depot, coupled with my extremely poor service with the K&B dept. I took my money and projects to Lowes. I had my sample lost numbers were not copied correctly even after I had given them in. I was never contacted for anything and if I was able to get ahold of my rep. It was due to me physically tracking her down. My rep just could not understand why my original specs were so far off the "norm". She could not or would not understand that the countertop that was being replaced was 30+years old and most likely was a custom and not some prefab like today. That is very much like how the whole store is run. Registers never are open, product is laying carelessly in the walkways, staff are usually not properly educated in their respected departments. Some I truely wonder if they even obtained an elementary level of education. On top of the " yo dude " or " what you need yo...." from disrepectful high school kids who appear to be your only employees at times. Home Depot has to realize customers have a choice and if we exercise that choice hopefully we can effect change.

Former Customer,

I am an employee of Home Depot in Texas, and I have a few words to add to all this nonsense.

To Jeniveve:

You are right that the Kitchen/Bath department is very time consuming and detail orientated. It's easy to make mistakes, but there are many ways around it. Asking fellow employees for help is a great way to figure things out and I agree that you should never be ashamed to ask questions...the only stupid question is the one you didn't ask. On the one hand I can see where it's easy to be frustrated with customers (I have been there myself Jeniveve), but blaming them isn't the right way to get things done. Besides that you should never try to handle an upset customer yourself, that's what the managers are there for.

To Jerry:

It's unfortunate that you had a problem with your countertop order. It wasn't your fault and you should have talked to any manager about the issue to get it resolved as quickly as possible. As consumers we work hard for our money so it's very frustrating when we spend it and don't get what we thought we paid for. But hey, it happens to the best of us right? I've found that if you stay calm and collected, people tend to respond to you better. Calling Jeniveve (or anyone for that matter) all those names really isn't doing anything to take care of your problem. My suggestion to you is to speak with a store manager (not assistant manager) at Home Depot. Then CALMLY explain to him/her what happened with your order. It would surprise me a great deal if you were not taken care of Jerry.

Best of luck to both of you,

Kathy Sanford
Houston TX, Home Depot

I missed spelled that word to see if you would catch it!! you sure can't take a measurment that for d**n sure. By the way, I would rather be an a*s hole, than a home depot employee, because they are all idiots!!!! By the way you working in retail you ought to know the golden rule the Coustmer is always right", that is if you want to stay in business. I'm sure Home depot Hq in Atlanta would like to know that ,your are telling there coustmers not to shop at there stores. How long would you have a job if they found that out!!! How many Jeneives work for home depot in Calif, my guess is 1. Wouldn't be to hard to locate which one. I think I will sene a copy of this to coustmer service at hq and see what happens. have a nive day (B I T C H)

Jerry,

Your last comments proved MY point with perfection. Just the fact that your getting this angry over all this is hilarious to me.

Please don't ever do business with Home Depot again...we don't need a-holes with a temper like yours in our stores anyway.

-Jeniveve

P.S.
**Here's a hint for you...if your going to insult someone by calling them "idiotes" make sure you know how to SPELL first! Who looks dumb now?!?!**

i got a refund from your lousy company and i will no longer do business with a company who hires idiotes like you!!!

Jeniveve,
I too have no problem with asking someone for help... that wasn't the issue. The issue was your complete disregard for the customer's complaint and your attempt to turn it around to being his problem because he didn't go through and measure and double check everything that Home Depot did.

Also, if a person has a bad experience then that is what the this site is for... which is what the customer did.

Darren

Darren,

MY attitude stinks?....So calling an employee an "idiot" because he/she had to ask for help is a constructive way to look at things??? Is that what your telling me? Or maybe calling me a b*tch in the post after is your idea of a positive attitude?? I think middle school is where the name calling should really stop. Once you become an adult, there are much more intelligent ways of getting your point accross to others. Don't expect me to be sympathetic to someone who can't keep their cool and be a mature individual.

To adress your question....YES, I ask other people questions at work. I do not know everything about everything. I learn on a daily basis, I learn new things every day and I have no problems with that what-so-ever. In fact I love that I expand my knowledge because unlike you, I don't claim to know it all...I can admit that I am human and not perfect. **GASP*** It's quite shocking isn't it??

To me, it makes more sense to figure out the answer to something you don't know by asking someone else as opposed to sitting around and shrugging it off. My whole point to begin with was that if you have a problem, you should try and figure out a solution yourself. You should never sit around and wait for someone to do things for you. That goes for both the employee who took the order at Home Depot, and for the customer who started this post.

Jeniveve,
Do you know the purpose of this website? It is to report problems with companies. Either to get redress to their problems or to warn others about their experience.

So, telling a person that they are sitting around with their thumb in their mouth and crying... you are EXACTLY showing the attitude that brings people to a site like this!!! Amazing how that works isn't it? Jerry can thank you for illustrating his point so perfectly.

Just to make sure we are all on the same page... we need to all be experts before we can be customers? We need to go through and double check each thing that you do?

You claim that even after all this time you still aren't sure about the computer program that you work with? How is the customer then supposed to know that you are doing it right?

I would assume that the store is already aware of this customer's complaints. From the level of his irritation I would also have to assume that they haven't worked with him to his satisfaction.

Of course, if he is working with someone with an attitude like your's, then I can understand why he is so frustrated.

Go ahead, continue to blame the customer... first for his belief that Home Depot was competent to do what they said they could do... and then because he didn't get the statisfaction from the company.

Like I said before....if you had gone to management you would've been helped and/or compensated. You're insane if you think that sitting around is going to get you some kind of an apology from them. Try being more self-sufficent by taking care of this problem yourself. Sitting around here whining about things obviously hasn't done much for you. Take your thumb out of your mouth and quit your crying!

Jeniveve,
Who is at fault here? If it is so difficult for a salesperson to work with the computer program then who's fault is that?

When you claim to be the "professionals" that can help customers get what they need... you don't get to then turn around and blame the customer. Period!

Home Depot strives to service all customers to compete against Lowes and other home improvement stores out there... not just contractors. That means you will deal with people who are not comfortable, or feel they shouldn't have to follow the professionals around to make sure that they measured things right.

A customer isn't expected to be an expert in all aspects of what they want done... that is what your "knowledgeable" employees are there for. Watch your own commercials!

Turning it around and blaming the customer for the kitchen counter being done wrong is an indication of what is wrong with employees in general that work with customers... the underlying belief that all customers are idiots. It comes through wheter you realize it or not!

Jeniveve,
Who is at fault here? If it is so difficult for a salesperson to work with the computer program then who's fault is that?

When you claim to be the "professionals" that can help customers get what they need... you don't get to then turn around and blame the customer. Period!

Home Depot strives to service all customers to compete against Lowes and other home improvement stores out there... not just contractors. That means you will deal with people who are not comfortable, or feel they shouldn't have to follow the professionals around to make sure that they measured things right.

A customer isn't expected to be an expert in all aspects of what they want done... that is what your "knowledgeable" employees are there for. Watch your own commercials!

Turning it around and blaming the customer for the kitchen counter being done wrong is an indication of what is wrong with employees in general that work with customers... the underlying belief that all customers are idiots. It comes through wheter you realize it or not!

Jeniveve,
Who is at fault here? If it is so difficult for a salesperson to work with the computer program then who's fault is that?

When you claim to be the "professionals" that can help customers get what they need... you don't get to then turn around and blame the customer. Period!

Home Depot strives to service all customers to compete against Lowes and other home improvement stores out there... not just contractors. That means you will deal with people who are not comfortable, or feel they shouldn't have to follow the professionals around to make sure that they measured things right.

A customer isn't expected to be an expert in all aspects of what they want done... that is what your "knowledgeable" employees are there for. Watch your own commercials!

Turning it around and blaming the customer for the kitchen counter being done wrong is an indication of what is wrong with employees in general that work with customers... the underlying belief that all customers are idiots. It comes through wheter you realize it or not!

Jeniveve,
Who is at fault here? If it is so difficult for a salesperson to work with the computer program then who's fault is that?

When you claim to be the "professionals" that can help customers get what they need... you don't get to then turn around and blame the customer. Period!

Home Depot strives to service all customers to compete against Lowes and other home improvement stores out there... not just contractors. That means you will deal with people who are not comfortable, or feel they shouldn't have to follow the professionals around to make sure that they measured things right.

A customer isn't expected to be an expert in all aspects of what they want done... that is what your "knowledgeable" employees are there for. Watch your own commercials!

Turning it around and blaming the customer for the kitchen counter being done wrong is an indication of what is wrong with employees in general that work with customers... the underlying belief that all customers are idiots. It comes through wheter you realize it or not!

i went to oredr carpet from them and they tried to charged me 400 dollars for 120 sq feet of carpet that was 88 cent a sq ft.cant use a calculator either.

the counter top was measured by me when i took it in.also, i gave detailed drawing of counter top, so far ""homedepot has done nothing to help me, not even i"m sorry , so forgive me if im childish but 1200.00 dosent grow on trees. when i spend that kind of money ,The product should be right the first time. not to mention, I also had to take another day off of work so the could put the right on in.Thats is 320.00 of missed worked. Where is home depot on this? 1200 dollar counter top is costing me 1520.00 if this was your money i suspect you would be crying in you beer!!!not crawling up homedepots a*s!!!

I am an employee of Home Depot and I work in the Kitchen and Bath Dept. & I have a few things to say regarding your complaint. You say that the lady taking your order didn't know what she was doing and had to keep asking for help. Well, let me just tell you that the K & B dept. of Home Depot is the most difficult and intricate special order dept. in the whole store. It takes over 6 months to learn the software program alone. I have worked there for 2 years and I'm still learning new things every day. Also, I myself still have to ask the occasional question now and then....(*GASP*) We help each other out at work. We are trained to figure things out even if we don't know the answer right away. Would you have preferred the lady helping you just say she didn't know how? Would it have been more convienent if she had just shrugged her shoulders at you and walked away? I seriously doubt it. Then you say your countertops were measured wrong and came in the wrong size. No offense but wouldn't it have been more sensible on your part to either A: double check the size by measuring yourself OR B: be nearby when the vendor came out to do the measure and ask him/her to show you what he/she was writing on the order. Either option would have taken you all of 2 minutes. Do you know how to use a measuring tape?? It's pretty simple...all of us "idiots" at Home Depot have one and use them daily. ;)

To sum this up, if you had such a bad experience with your countertop order there were many things you could have done to resolve the matter easily. I've seen Home Depot go to great lengths to satisfy their customer, I'm sure they would've done the same for you. Just remember that mistakes happen...no one is perfect. But you have to have patience and a better outlook. Getting angry at the drop of a dime gets you nowhere, and you end up looking so childish in the end when you throw a fit and people call names.