Complaint Review: Home Depot

I purchased a New Pre hung exterior door with side lite and a new upgraded storm door to be installed thru HD barely a year old in fact the storm door is still under a year old as of this date 4/24/13



Friday 4/19/13 it was really windy and the wind blew the storm door open and split the jam on the side where the closer is installed  this was not suppose to happen with a new installed storm door.



I went to HD to talk to somebody about what happen and could I pay To have it repaired. The person in the door department said my guys don't repair you have to get a handyman to repair,  I said a handyman is not a professional door installer, he told me to try the Pro desk and ask them, so I went to the Pro desk and showed pictures of the damage and he went into office and talked to someone and came back and said they would pay to have someone from I take it from RF Installation to asess the damage.

 I recieve a call from M as she leaves a message that they can not come out because they don't repair but I can call the Millwork department and get a new door installed.  So I call right away and get the millwork dprt and ask if I am to get a new door at whose cost (M was vague on the message) millwork deprt sends me to doors and the same guy said the manufacturer will not pay for the storm door wind damage to the jamb of my expensive exterior door.  I said I guess I am SOL and he said call your insurance Co.  Thats it!!



My family have spent alot of money I had a new Kitchen installed I have another property that I work on this store is the bigger rehab store.  I plan never to use homedepot for any building projects.



Linda