Home Depot Ridgid power tools lifetime warranty scam abbotsford BritishColumbia
Home Depot is proud to sell you Ridgid tools and sell you on the lifetime warranty if you register the tool(s) within the 90 days. I recently had two batteries fail and brought them to the local store. The manager of the power tools gave me a list of repair depots (closest being about 45 min away). In discussing why they did not honour their warranty, he informed me it is a manufacture's warranty. I inquired why they would sell a product they don't warranty or at least accept the warranty claim and send it off. He told me he would do that but it would cost me $75 each way for shipping. He seemed happy to state that they have a 90 day money back guantee which he suggested that many people use and sarcastically stated if that was fair to HD...? Of note- the lifetime guarantee is only offered for Ridgid tools bought at HD!!! Home Depot is the main supplier of Ridgid power tools so with that they should be responsible to warranty the product. I called up one of the 'list' of repair depots and they haven't done Ridgid repairs for over a year- he went on to tell why they don't and a long list of reasons it was but basically very poorly supported and lots of product issues. I found a repair depot- of course only open M-F banker hours so how am I to drive an hour without taking time off work. End result- don't bother with buying Ridgid from Home Depot unless you have a lot of extra time to get the warranty you paid for. BTW- the batteries are not in stock so I need to bring the whole kit for testing and then they will order the battery. It will take several weeks... good thing I bought Bosch drills from a real tool supplier so that I have a drill to use while I wait for the outcome of the Ridgid crap... If I could get my money back, I would.
2 Updates & Rebuttals
Drew
Abbotsford,British Columbia,
what kind of reply was that
#3Author of original report
Tue, December 03, 2013
I'm surprised that the previous comment was accepted as a comment to my complaint as it is just name calling and immature. To help those who may have been mislead by unnamed"[]" gap in intellect, it is evident that I have submitted and registered the products which is why it had Lifetime warranty. If I didn't register, it would not have the Lifetime warranty. The issue is that to have the warranty honoured, I need to drive an hour each way to drop off the items, then when the batteries have arrived, to return to pick up the tools. I see that some Home Depots offer in store resolve for Lifetime warranty. Evidently not anything that happens locally.
Interestingly, the previous comment has no name connected to it but was open to make assumptions and past the blame onto a consumer.
Tyg
Pahrump,Nevada,
What a joke!!!
#3General Comment
Sat, November 30, 2013
So because YOU didnt do your part to fill out the paperwork asscociated with your warrenty, youre going have the balls to sit there and complain that Home Depot should take responsability for YOUR issues and mistakes. WOW! What the hell!! Are you like 10yrs old?? Stop acting like a child and admit YOU screwed up and stop blaming someone else for YOUR problem. Really, just because you made a mistake and did not do your part is NO reason to blame them. This is just a sour grapes post. Yet another jadckass who wont take responsability for their issues and their part and expects others to make up the slack that they failed to do or had the brain cells to complete.