Complaint Review: Home Depot

We were charged $4682.67 for 1,011 square feet of vinyl linoleum installation in our home. They charged us double or more for every room in our home except for a hallway. Our measurements: Master Bedroom: 200 square feet Master Bathroom: 13 square feet Living Room: 240 square feet Hallway: 39 square feet End Bedroom: 118 square feet Our Total: 610 square feet

Their measurements: Master Bedroom: 297 square feet Master Bathroom: 63 square feet Living Room: 333 square feet Hallway: 39 square feet End Bedroom: 226 square feet Their Total: 1,011 square feet Practically every one of their figures, computations, totals, and charges are erroneous. We ask that this please be investigated thoroughly.  

On Friday, July 31, 2020, 03:14:30 PM EDT, Marc Bush <marcbush2@yahoo.com> wrote:     In 2016 we paid Home Depot $4,682.67 to rip out our our old carpet and install a new vinyl floor. Soon after the contractors had completed the job, I noticed they had cut the material too short leaving bare spots in a couple of places and my wife noticed a couple of air pockets, bubbles, in a couple of corners, as well as a section of vinyl linoleum that lifts up off the floor. It appeared at the time to be finger size, it is located under the sofa, and I figured one day I might shoot a few drops of hot glue to hold it down.

We just mashed it down with a foot and it appeared to stay in place. As we are not complainers, we chose to not make an issue of it at the time. But more recently, I believe last summer, with the sunlight coming through the living room windows and me damp mopping in the living room, I noticed a series of about a half dozen air pockets, bubbles, in one area of the living room, one looks like a blow fish.

I then moved the sofa to inspect the extent of what I thought was a finger size pop spot, and I was/am able to shove my whole hand under it. It appears there was never any glue put in there. I contacted the Manager, Home Depot, Johnson City, TN and discussed matter, and she came up with some phony excuses that would insult the intelligence of most anyone.

I then pursued the matter by contacting Corporate Headquarters, CEO, Home Depot, Atlanta, GA. One inspector who works for Home Depot came out two weeks ago and Home Depot just contacted me saying his report states no contractor fault, too much humidity. If it is humidity and not contractor fault, then why are the defects located in a small portion of the living room instead of throughout the entire house? We have central air, no humidity.

The materials are guaranteed for life, but evidently not the glue underneath. An inspector for the the company that manufactures the materials inspected today and said his report would reach the company by Monday. They are throwing excuses at us in an attempt to cover up their shoddy work and/or materials. We paid a lot of money for this floor and feel we should be treated fairly and better. We are asking for your help if that is what it is going to take to get treated fairly in this matter.