Complaint Review: Home Depot

Unlike Sears, Snap-on or other tool companies that will trade out a broken or defective tool by presenting the broken item Home Depot requires that you hold a receipt.

Purchased a Black Chrome socket set about 8 years ago, and recently the ratchet developed a problem.  Took it back for replacement, store person didn't have authority to exchange (on a Sunday) they had to call Husky on Monday, and then would only exchange with a receipt.

This is not the industry accepted procedure. If you depend on your tools I wouldn't waist my time with with Home Depot or Husky.  I suggest you go else where to purchase real tools.

FPD