Complaint Review: The Home Depot

I purchased a bedroom set from Home Depot last year.  I constantly saw sawdust under the nightstand.   I never understood why it kept appearing.   Turns out its infested with bugs or termites.   I wish I would have known sooner but I don't know a thing about termites or bugs in furniture.  I don't know what to look for and didn't know that it was related to the sawdust.  I thought maybe it was the wood work or something.  Until I mentioned it to my husband and he knew to check immediately.   I've had an issue with the furniture since we purchased it.  It was sent with no nuts and bolts to put it together.  We had paid for an assembler and he told us he couldn't assemble without them.   Home Depot refunded the bed portion of the order.  We then had to figure out a way to get it assemble and took pieces of it to Home Depot to locate the right nuts and bolts.   Aside from also, the delivery guys dinging the walls this was the beginning of a s**t show.   Then now only to find out the furniture is infested with bugs.   I called customer care and was eventually transferred to Katrina Turner who was the nastiest person from the minute she picked up.   Said it couldn't be.  Impossible and that she was not refunding a dime or helping her the furniture returned.   I'm concerned about the other pieces that could have bugs.    She didn't care and hung up on me to finish her food.    This is insanity.  No one should have to worry about buying furniture and having bugs infested in it.   There are plenty of reviews that prove that other people had the same exact situation with this same bedroom set.    It's disgusting that she's giving me no help or empathy at all from a billion dollar company to fix an issue for a bedroom set.   We are in huge Home Depot customers and to be treated like this is a real shame.