Complaint Review: Home Design Contents Restoration

 I did not contact Home Design; they were let in by a worker from Water Damage Rescue which I did hire. The papers Home Design decietful had me sign had Travelers Insurance as the billing party 4/21/16. They did not inform me that it wasnt approved by travelers. My unit was damaged and there were workers all over the place; I was not explained anything. Then on 5/3, 5/4,5/5,5/6 and 5/7 Home Design took everthing from two bedrooms and upstairs living room. I asked several times to speak with Orlando; secretary always stated he is on anthoer line. I asked repeatly when our stuff would be returned and was told that their is a bill to be paid BUT never recieved one. In fact I got a detailed bill that was forwared to me from Ori of Water Damage and Rescue. The bill is outrageous ! it is over $24,000 . On May 5 it shows that Home design took over 55 hours to remove 36 boxes. Why did it take 5 day sto move out two bedrooms.I went with my wife on 6/17/16 to speak with someone in person. Kara said we can not get our stuuf without a payment plan. Please note that this $24,000 does not include bring the stuff back. When asking about the high charges she said taht is what we charge. She refused to give us any exaplantion or paper work. Sharon Los Angeles CA