Home Gallery Stores Bad quality; worse warranty; worst service Richmond Virginia
I purchased an oversized Catnapper recliner from Home Gallery less than 2 years ago. The BOLD print boasted of "life-time warranty" etc. etc. The tiny print gave all the exceptions.
After less than 2 years, the wooden frame is broken. No one in our family is overweight (and, regardless it is a "Big nd Tall" recliner).
Response from Customer Service to my inquiry:
The parts are covered by the warranty. But shipping, handling, and labor/repair expenses are not.
In other words, We will mail you some pieces of wood and you can put them together if you know how!
Lessons learned:
1) Read the tiny print
2) Avoid Home Gallery Stores and Catnapper.