Home Suite Home Nasty Rooms, Cockroaches in rooms, no refunds, Impossible locate a manager Ripoff Orlando Florida
I got a room at this hotel, and everything looked ok. I paid $185 up front plus $50 deposit. During the night, around 9pm one cockroach come out under the bed and I killed it. In about a half an hour, other 7 2-inches cockroaches came out from different places and started to climb the walls and furniture.
I called the emergency number, and a very unpleasant guy told me he couldnt do anything because the office was closed. I packed my stuff and left without being in the room for even 2 hours.
The next day I called and I asked for a full refund or a partial one. It took me 3 days to talk to a manager, and when I finally did, he told me he couldnt give me any refund because there were no refunds at all.
Michal
Firenze, Florida
U.S.A.