Complaint Review: HOMEANNEX.COM

I normally do not take the time to write reviews, but the service at this company is so bad, I feel compelled to communicate my experience to all potential victims of this company.

I bought an item which took almost 4 weeks to arrive. That is not my complaint. When I went to return the item, my journey to hell began. First, to return an item they state that you must first get what they call a RJA number. It took over 3 weeks for them to respond to my request for said number. After finally receiving the number, I packaged the item, bought the postage and shipped it back to them. That was over 2 months ago!

t took me several attemps to get a live person on the phone. When I explained my delimma, he said to hold on. While I was on hold, the guy transferred my to a recording telling me to leave my name and number and that someone would be calling me back. You have got to be kidding me! After several more attemps, I got ahold of another live person and immediately told him not to put me on hold. I had to explain the situation to him twice before he said I had to call customer service. Yikes! I told him I wanted to speak with someone live who could simply look up my account and give me a status. Guess what? He forwarded me to the voice mail again.

At that point, I was willing to donate my money to the company to not have to continue with the frustration. At a certain point, it's just not worth getting high blood pressure over it. In the past 3 weeks, I have left several phone messages and sent several emails simply requesting that they give me a status on the return. As of today, NOTHING!! Wow, how do they stay in business! Do yourself a huge favor and avoid this company at all cost. It is the "swine flu" of online businesses.

Mark4858
Brentwood, California
U.S.A.