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  • Report:  #788907

Complaint Review: HomeAssureHouseholdServicePlans

HomeAssureHouseholdServicePlans InternationalWarranty Services, Inc Criminally deceptive both written and verbally is this fraudulant company RockSprings, Wyoming

  • Reported By:
    Alice — Clovis California United States of America
  • Submitted:
    Fri, October 14, 2011
  • Updated:
    Sat, October 15, 2011

Nov. 2010 I purchased a Total Home Plan,plus an A.C. add on from Home Assure Protection Club.  Aug.2011 my AC condensor litterally blew up hence called the company with the phone # provided.  They sent out a repairman who assessed the damage and attempted to call in his findings.

It took him 48min on hold and redialing when his hold was cut off to be told I was not covered!!

I then called to dispute that and was told the one I needed to talk w/ was unavailable.

Finally I reached a man named Franklin who said he would look into it and call me. Not hearing for several days I called back and reached a woman named Sabrina who had me fax all the info I had showing THEY wrote my AC WAS covered!  I then called 9/6, and told Franklin was reviewing my claim and would call asap.  Again called 9/14 and told by Sabrina who said the decision was to pay me $250.  I said I refused to take that and wanted to file for an arbitration hearing which they said was the only way I could settle a dispute!

I have heard nothing since and am writing the CA Dept of Insurance claiming wrongfullu denied   I am  seeking legal  advice also I had coverage with American Home Shield for several years and was very satisfied w/ services received from them but was sadly misinformed by a friend that Home Assure was even a better company, so changed and really lived to regret it.!! 

Some friend--no longer !!!!

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