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  • Report:  #1289943

Complaint Review: Homeaway

Homeaway VRBO Homeaway adding a 4-10% service fee to bookings in 2016 Austin Internet

  • Reported By:
    Kathleen — Evergreen Colorado United States of America
  • Submitted:
    Thu, February 25, 2016
  • Updated:
    Tue, July 26, 2016
  • Homeaway
    Internet
    USA
  • Phone:
    877-228-3145
  • Category:

Homeaway recently instituted a direct service fee to people who book with hoomeowners at their site.  It is 4-10% of the booking mount and maxes out at around $500. 

Homeownwers have no control over this new fee and find it to be a greedy move on the part of Homeaway.  They already charge homeowners a exhorbitant annual fee to be on their platform, and blindsided most home owners and travelers with this new few.

While their portal is well developed and user-friendly, I hope this new policy of theirs will encourage other competition in the vacation rental space.

Kathleen

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