Complaint Review: HOMECOMINGS FINANCIAL

My husband and I tried to refinance our home with another company after Homecomings tried to get us to refi with them at an 11.9% variable rate. We of course refused and decided to go with another mortagage company. Then the drama began. Everytime we called them to get a payoff statement. We were placed on hold, disconnected, and spoke to very evasive customer service reps. I finally spoke with a supervisor after being told more than five times that there were no supervisors available. The supervisor told us that we had to pay a pre-payment penalty, along with a copy of signed mortgage note before they would release of statement. Wouldn't they have a copy of this. I asked the rep why he was being so evasive, and he put me on hold and then cut me off.

we are interested in joining a class action litigation against this corporation.
Please advise.

Thank you

Albert
riverdale, Georgia
U.S.A.