Complaint Review: Homecomings Financial

Last year my husband got laid off and I contacted Homecomings to explain why we were getting behind and they told me not to worry about it they had a program they were enrolling us in to defer all payments until we were financially able to resume payments at which time the sum of all missed payments would be prorated into the remaining payments left on the loan.

We never got a statement after that or a notice of late payment from them.

In August we were notified 4 times (all received the same day) that we hadn't made any attempt to make a payment in 10 months and unless they received the past due sum, including interest and late fees they would start the foreclosure process on us.

I called them and got passed around until I was told by someone that they could see that I had talked to someone but they didn't do the paperwork, so I was never enrolled in the program. She was kind enough to send me the usual forms to fill out and fax back.

I never heard anything from them, so I tried calling the individual I was dealing with. And all I ever got was a voicemail that I left the usual message on.

Then one evening we were served with papers. And it has been the runaround ever since. Sending me things I never receive, payoff request never gotten, payment history who knows where.

Everyone I ask for help cringes at the sound of Homecomings name, they are difficult to deal with.

I even contacted their attorneys office down here and I was treated like dog chow, and that was the receptionist.

What is it going to take to get this company stopped???

Rhonda
Cocoa, Florida
U.S.A.