Homecomings Financial ripoff, thieves, unprofessional so called account managers Dallas Texas
I have read the majority of the ripoff reports on Homecomings and I have experienced almost everything. Here's the rundown: After we bought our house, the loan was sold to Homecomings. They have raised our payments, we were paying over $400 into an escrow account all of a sudden, they put us into foreclosure after we sent them a check to catch up on payments due to a lay off, and we sent them over $3,000.00 two years ago which they could not account for and still can't account for which put us further back. At times when I would call them, they would reach into this "suspense account" where we had some money to cover part of the mortgage. The customer service reps were so rude, and they would belittle me making me feel like I was a failure.
I am happy to report that we have refinanced and have broken away from these thieves. If there is a class action suit, please add me to the list or contact me. Homecomings needs to be investigated for their shady practices.
Tammy
Orlando, Florida
U.S.A.
5 Updates & Rebuttals
Patricia
Blythewood,South Carolina,
U.S.A.
DONT BELIEVE THEM
#6Consumer Comment
Tue, August 16, 2005
Just purchased our home 1 year ago last Friday, and already have not experience good customer services from Homecomings. We are wanting to refinance, but not with them. Don't believe that employee they dont give a d**n about the customer!
Sylvia
Gainesville,Florida,
U.S.A.
Add Me In!! experiencing these same problems
#6Consumer Comment
Thu, July 21, 2005
I, too, am experiencing these same problems. Have you noticed all the things they "can't" do?
I am trying to refinance to get away from these people, and they are doing everything they can to delay or defeat this intention!
Notice the Employee Rebuttals???? They are all canned comments. They won't call you back because they are "an inbound call center only". If there is a class-action suit, I want in. I don't even HAVE an escrow account with them, and my payments went up over $200! An interest increase of over 6% on a loan with a 1% annual cap!
Sylvia
Gainesville,Florida,
U.S.A.
Add Me In!! experiencing these same problems
#6Consumer Comment
Thu, July 21, 2005
I, too, am experiencing these same problems. Have you noticed all the things they "can't" do?
I am trying to refinance to get away from these people, and they are doing everything they can to delay or defeat this intention!
Notice the Employee Rebuttals???? They are all canned comments. They won't call you back because they are "an inbound call center only". If there is a class-action suit, I want in. I don't even HAVE an escrow account with them, and my payments went up over $200! An interest increase of over 6% on a loan with a 1% annual cap!
Sylvia
Gainesville,Florida,
U.S.A.
Add Me In!! experiencing these same problems
#6Consumer Comment
Thu, July 21, 2005
I, too, am experiencing these same problems. Have you noticed all the things they "can't" do?
I am trying to refinance to get away from these people, and they are doing everything they can to delay or defeat this intention!
Notice the Employee Rebuttals???? They are all canned comments. They won't call you back because they are "an inbound call center only". If there is a class-action suit, I want in. I don't even HAVE an escrow account with them, and my payments went up over $200! An interest increase of over 6% on a loan with a 1% annual cap!
Rosemary
Dallas,Texas,
U.S.A.
Customer Service
#6UPDATE Employee
Thu, July 14, 2005
Homecomings Financial appreciates the time you have taken to express concern over the level of service you received. Because we are committed to customer satisfaction, we are eager to quickly address the issues you raised on this Web site. We encourage you to forward the details of your concerns, your account number, and any supporting documentation that you possess, to Homecomings Financial, P.O. Box 890036, Dallas, TX 75389, Attention: Priority Correspondence. Upon receipt of this information, your correspondence will be prioritized for special handling, and we will respond to your letter as soon as possible. We look forward to hearing from you.