Complaint Review: Homeland Visa Debit Card - edp Reporting

these people are good. they hacked into my computer somehow got alot of vital information. next thing i know im getting an insuffient fund notice from citizens bank. so i go to the bank in person and tell theese people that they had no right to take money out of my account without my knowledge/consent and that i wanted a stop payment put on the $159.95and to file some kind of charges so that it wouldnt happen again. well citizens bank calls these people on the phone while me/my husband are in the office of ms. brenda and homeland visa picks up,and we explain that we didnot authurize the purchase of this card, and wanted our money back. so homeland visa faxes a form to our bank while we are still there at citizens bank, and says we have to fill out this form and take it to the local police dept,and file a police report. so we leave citizens bank, and go file our police report. then we take a copy of the police report and give it to brenda at the bank, and she asked us if any of the information that homeland visa had , if it was our's,well all the information homeland visa had was our's. that bi**h sat their and said well because all the information from homeland visa matches everything on there withdrawl we cannot refund you your money and can't put a stop payment on it eighter. so needless to say we were screwed, and was told to leave the bank. after ten years of doing buisness with this bank you'd think they would try more harder to take care of there customers. boy were we fooled!! as a result of all this we have had to close out our accounts and go to a different bankthat appreciate's there costumers.
i would very much like to know what can be done about this type of rip-off scam

sincerly scamed & ripped-off

E.& d.
lafayette, Tennessee
U.S.A.