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Homes.com bad management Ripoff Sorrento Valley California
i was hired a while back with this company to sell a personal real estate website for real estate profesionals via telephone. I had a good first interview with a gentleman over the phone and he did a good job. The training was fun and informative however they do not go into details how future clients get hits to their website. when you work in the opffice you get 2 weeks on a trial basis, they want to see if you can perform. this is reasonable and they do pay for training. the commission is quite good if you get a sale. there are 4 problem areas that I saw though.
1. During the training, they go thru the paperwork but they have you sign some weird document asking if you have published any works. I dont remember what it is called but that seemed rather odd.
2. The sales do no come fast. You can work an 8 hour day and not get a sale. I prefer consistency and faster sales. I will give them some credit their virtual tour is neat and they offer many cool features that other websites dont offer. This seems to be a good part time job but not full time it is too easy to get frustrated. their is a base pay but if you do not perform up to standards they will more than likely let you go.
3. the problem i had was that when i went thru my presentation with prospective clients they kep asking me how do people find themn om the internet. SAM.com claims to do the marketing for them but they dont provide this key ingredient to sales team in the office. also i was told to follow the lead of other people in office how they did the presentation. this is not done by the script.
4. they never paid me 2 full days of work. i needed that money. For someone reading this, that might not seem like alot of money but for me this was still alot and it was required by law. The bottom line is that the company left a bad taste in my mouth. I did not have a clear conscience selling their product.
As a final note, the company needs to hire better people to work in management. one gentleman told me in a private room that i needed to push the sell harder. i told him that the client said no. And to reach him later. I did not want to disprect his wishes. The manger disagreed and said a no does not really mean no. this guy had a definte problem with the english language.
Tim
ramona, California
U.S.A.
2 Updates & Rebuttals
Annonymous San Diego Ex Garden Member
San Diego,California,
U.S.A.
In Defense of the Employees of Homes.com...
#3UPDATE EX-employee responds
Fri, February 10, 2006
I personally met and knew Leisha at Homes.com...
She is a lovely person-- and I'm sure, would not have knowingly said or done anything that would have caused such a conflict.
However-- one of the main problems and challenges that Homes.com has-- is the fact that there are a number of very "ambiguous" things found in their contract agreements-- and in the products and services that their clients are purchasing.
More than likely-- Leisha had a two day training--- which would explain the fact that she may not have personally "known" all of the details that would have added to the confusion of the order and sale. You can not blame employees -- when they are put in a position to sell to clients with only a 2 day training. They are really doing the "best that they can" -- given what they have to work with.
I was with the company for a total of 3 1/2 weeks-- enjoyed a lot of the people that I met while working there. There are a LOT of highly skilled and likable sales associates-- and managers.
While there-- I asked a question of my supervisor-- which was... "how high of a turn over do you have here"-- trying to make the point that the company needed to provide a longer training program and mentorship-- in order to secure the success of their sales associates. To my great delight-- they increased the training by about 2 weeks-- and I actually learned a lot of highly valueable computer skills and sales skills that will be useful to me-- in any future job that I take.
The company has a lot of valuable employees-- and a high level of sales professionalism.
Perhaps there was a communication problem-- hopefully that can be resolved effectively for you.
Have you tried to talk with George-- the head of Homes.com--- perhaps they can reimburse you the difference.
I hope that you can clear this up!
S
San Jose,California,
U.S.A.
Tim, I support your unfortunate situation.
#3Consumer Comment
Thu, August 04, 2005
The salesperson will do anything to get a deal, no matter who they hurt.
I am a victim of one of their salesperson's misrepresentation at www.homes.com regarding the meaning on the contract, which she had written. Her name is Lesha.
I had asked Lesha a simple question, which got me to sign up due to the false information she had given me about the contract. The contract was somewhat confusing, and I did asked about it. It showed $299 and $599 for setup. I did not want to sign up with them, if they were going to charge me a setup fee on my credit card. I needed the credit card to pay for food for my family (single parent) and gas for the car. My budget is really tight. So putting out a setup fee would be out of the question for their product. I asked her was there a setup fee. She said "No. You only pay $669 annual fee with the domain name" as shown on the contract. I told her I preferrred to do it monthly. I asked her what is the monthly fee. She said $59. I told her I preferred to get the domain name myself. (Got it at www.godaddy.com for $10. They were charging $70). So the annual fee went down to $599. I asked her again what is the monthly fee. She said $59 - Seems to be the same with or without the domain name. She also said item #10 would not be applied. I had this conversation in July.
On August 1, I went shopping and used my credit card, which got declined. I founded out homes.com company had charged me a setup fee of $599. I was pretty upset. Lesha misrepresented what was explained about the contact that was confusing. I really did not think I would be a victim as I had put my trust in handling my account in a professional matter.
I did called Lesha up, and she accused me of things that never happened. I don't know where her mind was, but my financially situation is really not that great. The company preferred to believe Lesha's lie over me. I'm guessing they probably have unsatisfied customers, and their business is really not all it seems or sound.