Complaint Review: Homespun Home Fashions/ Crate Furniture

I ordered replacement cushions in early May of 2007. To date, I have not recieved them.

I was initially told they would be delivered the end of July. In mid August, I called and was told they would come the week of Sept. 17. After that week passed without delivery, I spoke to a human being for the last time.

She told me that they would be sent the next week or the following one but they never came.

I made at least 4 more calls but no longer spoke to a person. I was instructed to leave a message, which I did.

I recieved a return call each time, saying "your order will be shipped in the next 4 weeks." It has never come.

In Nov. I called the Better Business Bureau and filed a complaint. The company responded by saying the material I had ordered was on back order.

I requested a refund or the option to pick another material that could be shipped immediately, because they had never mentioned any back order before and I don't trust them.

I just heard back from the BBB that they've closed this case unresolved, presumably because the company hasn't responded.

This company took over $600.00 from me and has given me nothing but lies and a hard time.

Anne
Liberal, Kansas
U.S.A.