Homespun Home Fashions, CrateFurniture.com I Want Justice!!!! Petersburg Virginia
On June 8, 2007, I ordered replacement sofa and loveseat covers from CrateFurniture.com. On June 13, 2007, my debit card account was charged $727.35 for these covers.
In the middle of August, I telephoned Crate Furniture to find out the status of my order. My family was going to be on vacation at the end of August, and I wanted to make sure the covers were not delivered while we were away. I was told by the customer service representative that my covers would be held back and shipped out in early September.
Towards the end of September, I telephoned again to check on the status of my order. I was told at that time that the company was backlogged and that my covers should ship out in early October.
On or about October 2, 2007, I received an automated telephone call from CrateFurniture, advising me that, due to a plant shutdown, my order was STILL pending. I was told that if I wanted to cancel it, I should call back and leave a message that I wished to cancel the order. I did so. The next day, I received another automated telephone call from Crate Furniture, advising me that my order had been canceled, and that my account would be credited.
As of February 21, 2008, I still have not received my refund. I have telephoned on numerous occasions and left messages, asking for someone to return my calls. Each time, Crate Furniture replied with the same automated message, advising me that my account had been credited and that I should contact my bank. At one point, the message I received suggested I talk to my bank about an immediate chargeback. Unfortunately, my bank had a window of 90 days in which they could have assisted me in getting my money back; that time has long since passed.
I even filed a complaint with Virginia Better Business Bureau. They contacted CrateFurniture with my complaint. Their only response: "fabric on backorder." The BBB ultimately filed the case as unresolved.
Cindy
Glen Burnie, Maryland
U.S.A.
3 Updates & Rebuttals
Cindy woods
Glen Burnie,Maryland,
U.S.A.
Will Wonders Never Cease....!
#4Author of original report
Mon, April 07, 2008
At the beginning of March, I received a letter from the head honcho at CrateFurniture.com, advising me that, lo and behold, they finally received the fabric I had ordered, so they were busily at work making my replacement covers. I was told that my order should ship out on or before March 27, 2008.
On March 28, 2008, my husband came home to find a large box sitting on our front porch. It was our covers! No note, no packing slip - just a big box full of covers.
I had taken the suggestion of another poster here and filed a complaint with the Commonwealth of Virginia. Between that and the several calls my boss (a lawyer) made on my behalf, I guess CrateFurniture decided it had better do something!
I had thought about insisting that I wanted my money back, but the covers on our sofa and loveseat were really threadbare. I will say they did a good job on the covers. However, it does not excuse the nine month delay in getting my order to me. I certainly will never place another order with them, and I will warn folks not to use their services.
Good luck to everyone else who have filed reports. I hope you get your orders filled or your money back!
Cindy woods
Glen Burnie,Maryland,
U.S.A.
Will Wonders Never Cease....!
#4Author of original report
Mon, April 07, 2008
At the beginning of March, I received a letter from the head honcho at CrateFurniture.com, advising me that, lo and behold, they finally received the fabric I had ordered, so they were busily at work making my replacement covers. I was told that my order should ship out on or before March 27, 2008.
On March 28, 2008, my husband came home to find a large box sitting on our front porch. It was our covers! No note, no packing slip - just a big box full of covers.
I had taken the suggestion of another poster here and filed a complaint with the Commonwealth of Virginia. Between that and the several calls my boss (a lawyer) made on my behalf, I guess CrateFurniture decided it had better do something!
I had thought about insisting that I wanted my money back, but the covers on our sofa and loveseat were really threadbare. I will say they did a good job on the covers. However, it does not excuse the nine month delay in getting my order to me. I certainly will never place another order with them, and I will warn folks not to use their services.
Good luck to everyone else who have filed reports. I hope you get your orders filled or your money back!
Cindy woods
Glen Burnie,Maryland,
U.S.A.
Will Wonders Never Cease....!
#4Author of original report
Mon, April 07, 2008
At the beginning of March, I received a letter from the head honcho at CrateFurniture.com, advising me that, lo and behold, they finally received the fabric I had ordered, so they were busily at work making my replacement covers. I was told that my order should ship out on or before March 27, 2008.
On March 28, 2008, my husband came home to find a large box sitting on our front porch. It was our covers! No note, no packing slip - just a big box full of covers.
I had taken the suggestion of another poster here and filed a complaint with the Commonwealth of Virginia. Between that and the several calls my boss (a lawyer) made on my behalf, I guess CrateFurniture decided it had better do something!
I had thought about insisting that I wanted my money back, but the covers on our sofa and loveseat were really threadbare. I will say they did a good job on the covers. However, it does not excuse the nine month delay in getting my order to me. I certainly will never place another order with them, and I will warn folks not to use their services.
Good luck to everyone else who have filed reports. I hope you get your orders filled or your money back!