Complaint Review: HomeWork Owner Mark Shields

Bottom Line Up Front: I contracted Mark Shields owner of Homework to do a custom installation of a barn door in my theatre room. First red flag, played off his own day to do the qoute.

Then upon installation, he collected his check, and did not leave an invoice.

Then about 1 week after installation, his barn door installation fell apart due to poor qaulity installation. And after 3 straight weeks of scheduling appointments with Mark to come fix the problem, he kept coming up with execuses.

So I have to hire another company to fix the substandard installation by Homework Inc. Next step is to file against the DBPR in Florida

Heres actual emails back and fourth:

On Tue, Apr 14, 2009 at 7:44 PM, mark shields wrote:

Kelly, I wish I didn't have to tell you I can't make it at 10 tomorrow. I have to meet the contractor at my other job. however I do believe I can get to you in the afternoon. probably around 5pm. very sorry for the delay.
Mark 703 1866


On Fri, Apr 10, 2009 at 5:14 PM, mark shields wrote:

10 am

On Thu, Apr 9, 2009 at 10:05 PM, Kelly Fromm wrote:

wed is fine what time?


On Thu, Apr 9, 2009 at 9:55 PM, mark shields wrote: yes I should have used toggle bolts , but I had no idea that picture was that heavy. those anchors are rated to carry 50 lbs ea. I used 5 they should have held. I didn't have any toggles . but that's no excuse. I'll fix it of course . thanks for your understanding . I'm already doubled up every day until wed. will that work? If not I will have to come out this Friday night .

On Thu, Apr 9, 2009 at 10:05 AM, Kelly Fromm wrote:

Mark

The issue with the BARN DOOR is you DIDNT use TOGGLE BOLTS, you just used drywall anchors.

This is a simple fix, but I aspect you to FIX it.

Also, it will required you to bring 4 - 5 pieces of 2 X 2 squares of plywood, to put up in the sofit itself. I will have someone here when you do that to assist.

What day will you be commiing.

Out

Jaxconsumer
St Johns, Florida
U.S.A.