Honda America Honda Honda did not repair a known defect with cracked engine block for a Honda Civic 2008 Apex North Carolina
Honda America Complaint:
On May 20th, I purchased a used Honda Civic 2008 from a local dealer. A lovely car. We drove the car for a little over a month before we realized that it loosing water constantly and overheats. We checked the radiator and thermostat and found no issues with either. We took it to a local Honda repair shop who discovered that there is a hairline cracked engine block. I was about 7 weeks out of their extended warranty for this issue. Apparently, Honda discovered this as a defect for which they offered a 10-year program. However, it appears from everything I read that most owners have had their problems started like mine just recently, and after this warranty has expired.
I initially escalated within my local Honda dealership and I did not total coverage for the repair. I escalated to Honda America, who assigned me a Regional Customer service; who I can tell from the start had no interest in providing any additional assistance. It always appeared that his responses is scripted, right from the start, he set the expectation that they will unlikely cover my total repair being out of the warranty. It took Anthony from Honda America 10 days, to give me the answer that I knew would be unfavorable from the start. Honda has used the excuse of their time limit to deny service for a problem they recognize as a defect, but unwilling to take responsibility for. It is an unfortunate form of bullying and side stepping the consumer by declaring a timeline convenient for Honda to absolve themselves of responsibility. The engine block should not have any problems like that for 200k miles or even a lifetime.
Honda Needs to take responsibly for its defective product regardless of timeline. Or especially when they are close to the date.
if you had a problem like that with your car.
Please call me(((REDACTED))), or email me: hsabha@yahoo.com, I would like to join as many consumers as possible to take legel action against Honda and correct this injustice.
1 Updates & Rebuttals
coast
United StatesIt’s called expiration
#2Consumer Comment
Thu, August 02, 2018
“Honda has used the excuse of their time limit to deny service for a problem they recognize as a defect, but unwilling to take responsibility for.”
They accepted responsibility by offering an extended warranty. You missed that window. You purchased the vehicle as used so you have no idea if a previous owner properly maintained or neglected the vehicle’s cooling system. The current condition of the radiator and thermostat are no indication of the 10+ year-old cooling system’s prior history.
“Honda Needs to take responsibly for its defective product regardless of timeline.”
That is absurd. Manufacturers cannot [and should not] be expected to offer warranties without expiration dates. We’re talking about an automobile with many moving parts. This isn’t a Craftsman screwdriver.
“Or especially when they are close to the date.”
How close to the date? Two weeks? Two months? Two years? If they give you a two-month extension then the next person will expect three months by saying, ‘it’s just one month past the extension you gave the last customer’. Then another customer will expect a four-month extension. They have to draw the line somewhere and stick to it.