Complaint Review: Honda Cars of Katy

On February 26, 2011, I called to find out about the availability of a 2006 Dodge Durango that was priced at $14, 387. I was given an appointment time and was told that the Durango would be available to view
when I came in. I even received an email confirmation with the time (2 1/2 hours from the time I spoke with rep) 230pm, vehicle description, and the reps name Joanna that I was suppose to see. When my family and I got to the dealership (husband and 3 kids under 5) to our surprise Joanna was not a sales rep
she was just an appointment setter. We were then assigned a sales rep named Nicholas who was pawned off by someone another representative supposable named Danielle. He then informed us that the vehicle we came to see was no longer available and that it was just sold a little over an hour before we got there.

You can imagine my out rage since I scheduled my appointment at noon!! Angry we wasted a trip we started to leave sales rep told us they had other cars that were the same price. They tried to tell us about other used cars they have, but none met our criteria that were set by our pre-approved loan from our bank of being less than 75k miles. They then told us about a 2008 Chrysler Pacifica Touring Edition that had 75, 373 miles on it and claimed that they could negotiate with bank (USAA) to allow the extra 300 plus miles. They indicated that it was the SAME PRICE.  The car was very nice, my husband test drove it and of course fell in love with car.

While he test-drove the car, I called USAA to ask about the mileage issue. Who told me that there was no possible way to input the vehicle with the extra mileage because the computer system didn't allow it and that the dealership was welcome to call but they were going to receive same answer! Well after hearing that of course, I was ready to leave to go look at other cars! But of course they said to give them a chance to contact bank themselves, after obviously getting the same answer I received, they then wanted me to apply for a loan with them, my husband was so excited about car I gave in thinking maybe they could give us a good deal and get the car he wanted. Wrong!!

So now Nicholas has set us up with the finance department and they kept on presenting me with all these numbers and BS that I wasn't going for because it was way over what I was willing to pay, plus I couldn't understand how the SAME priced car was coming up with such different results in the amount to be financed. Now its 5pm and still they can't work out the numbers to give me what I had with my bank. I’m ready to leave because my family and I were now hungry and frustrated!! Still they insist they can make it happen. 630pm comes and I say I have had enough and am ready to leave they say that they want me to trade in our paid off vehicle to get the new car, I say no way because we need two cars! They CAN’T make it happen!!

Infuriated we leave at 7pm with no car and a wasted day of car looking after being there for almost 5 hours!!! Come to find out they were trying to make as much money as they could over the pre-approved loan that I had, then to make matters worse after we got home we looked up the Pacifica and it was priced almost $2k more than the Durango!!! They were trying to get me to buy a car that was more than I wanted to pay for by lying to me and then when I wouldn't accept any of their terms kept us there waiting for hours thinking that I would give in!!! This dealership is very low down and is just a bunch of con artists. We even believe that the Durango wasn't even really available for sale that it is just a way to get people to come into their dealership to try to sell them something else.

Basically long story short we came in there with a set amount to buy according to our pre-approved loan from our bank.  They tried to sell us a more expensive car and tried to finance it through them instead without telling us what was really going on.  If they just would have said the car was more expensive then what we had originally come in for, we would have left, but because of the shady way they did not disclose that the problem in getting the financing from them was because they were trying to finance us for the higher amount then what we had been approved for through our bank already.  It was sneaky and really upsetting!!   

THE OLD BAIT AND SWITCH CON!!!  I DO NOT RECOMMEND THIS DEALER FOR ANYTHING FOR SUCH LOW DOWN SNEAKY TECHNIQUES!!

********Thanks for nothing Honda cars of Katy! ********