Complaint Review: Honda Cars Of Katy Texas

T.J. in Finance is deceitful.  Please don't trust them.  We told them from the beginning we were not financing through them because we had been pre-approved by my credit union and he went ahead and financed the car through Honda Financing anyway.   We decided to purchase the car on Nov. 7th and the dealership would have gotten the payoff check on Monday, Nov. 10, but they filled out the contract incorrectly three times.  When we finally got the contract filled out correctly on Tuesday Nov. 11th I emailed it to the credit union.  They processed the paperwork on Wednesday, Nov. 12 and overnighted the check to the Honda Dealership.  I have a Fed Ex receipt that states the check was delivered on November 13, at 10 AM.  We assumed it was a done deal.  I received my payment notification from the credit union so I thought everything was a done deal.  On November 28, 15 days after the dealership received the check TJ calls me to say he has not cashed the check because it was received too late and the car was financed through Honda Financing.  It was their mistake the check took 4 days to get to them.  Now I have two car payments due in December and a fiance fee from Honda Financing and my credit union.  But, TJ got his kick back from the financing company and there is not a darn thing I can do.  Ms. Lively said it is a simple fix just pay off the Honda Financing.  Really, Tiffany, it doesn't matter to you that I now have to get the credit union to put a stop payment on the original check, I have two finance fees to pay of over $100, the payoff amount is only good through Dec. 11 hopefully, I can get this all straightened out by then with the credit union so I don't have additional Honda Financing fees to pay and since this is now a refinance I hope that my credit union loan interested rate doesn't go up.  You can see how it is hard to remain civil.

 Team rebutt is very jealous that myself and others are fighting back against their useless 'advices'

maybe just maybe now team rebutt will pay attention butt I doubt it. Their mission is to attack attack attack anyone against  their stupid way of thinking.

 attack attack attack, and the team calls this useful, very honor to be cloned again. Must be getting on someone's nerve. Looks like team rebutt can not take the heat. 

Honda Cars of Katy is committed to providing their customers with the best possible experience and service. The posting submitted here, while troubling, seems to be a hoax, and unless the poster can provide a name or actual complaint with specific details, we are treating it as such. That being said, we would like to address the utterly baseless and false claims here, in the order which the anonymous poster has presented them.

 I have no idea how to address the "lies, lack of business morals, misinformation and diversion tactics," because Jack? never supplies any details of those instances, though he's quite adamant about them.
1.Many of our used cars have owner's manuals. Some do not. We give the buyer what we're given.  We will be happy to show him the room where the manuals we do have are stored and filed. His claim that we do not have any is patently untrue. The claim that we don't want the buyer to see previous records is equally ridiculous....Carfax contains full service history and we happily supply one to any who wants it. Owner's manuals are simply that, they rarely contain any service information. On occasion, an owner may keep their service book, something different from an owner's manual, up to date and detailed, but that's a rare person. Carfax also tells where a car was purchased or traded, and I can't even think of a reason we would want to hide that. We tell people if they were lease returns, service loaners, trades and, or auction purchases.

 2. We do record all finance transactions, and each office has a fairly large poster hanging from the window stating that. How "Jack" could not have seen it is a mystery, but we clearly disclose it. We do not, however, watch or listen to the conversations that occur when the finance manager is out of the office. It is not a practice in which we engage and quite frankly is a libelous charge in nature.
3. We offer extended warranties. We have many customers who choose not to buy them. And we clearly explain the deductibles. I'm not sure what 'Jack's" idea of a pounding is, but I'm guessing, given his repeated exaggerations in his complaint, that it really amounted to us pitching the warranty and describing the benefits of it.  
4.We agree that you should read everything, but the claim that we don't allow a consumer to do that is yet another bit of misinformation Jack wants you to believe. The finance process takes quite a long time, so that our customers can do just that. We fully expect that every customer wants to read a contract they are signing, and go to great lengths to help them understand what they have signed. 
5. I have no clue what a contest premium is. I would love to ask the salesman, but have no idea who he or she might be, since this customer conveniently remains anonymous.

Every business receives it's share of complaints. I have addressed many at all the different places I've worked. Most people with legitimate complaints don't hide behind an anonymous posting, though. They tend to call and want to speak to someone about it, and if they don't get resolution, they shout their real names from the rooftop, hoping they can get anyone and everyone to listen to them. They don't make vague sweeping charges and post lies on the internet that can be proven to be untrue.

 We take legitimate consumer complaints seriously. We work to resolve them in a quick manner. But we don't at all care for consumers who post falsehoods online, about us, or any other business or entity. The internet is as full of misinformation as it is good information.
My name is Tiffany Lively. I am a manger, proud to work at Honda Cars of Katy, and readily available to talk to you should you like.

I intend to continue to stalk the regulars on this site and never contribute any useful content.

 Why it's Team Rebutt, 24/7

If you had such a miserable experience, (I would have too), then who or what in the hell prevented you from WALKING OUT?????  Them, not "giving" you time to review the paperwork is pure BS.  YOU are the customer here...YOU provide them with the sale...without YOU there is NO profit!!!  Instead, you play doormat, come here to complain that YOU AGREED to be treated like garbage but then YOU tuck your tail between your legs, give them what they want...PROFIT...!  Do you suspect something just doesn't make a whole lot of sense here???  Am I picking on you?  Absolutely, but you deserve it!  Do you understand the dynamics of your role?  YOU are the customer.  Without YOU, they don't make a profit.  They need YOU...YOU don't need them!  Next time, don't ever, ever, ever go to ANY merchant hat-in-hand, leading with your chin and be ready, willing and able to play the roles of doormat, chump or sucker!  YOU are much too valuable for that.  READ THAT AGAIN....YOU ARE MUCH TOO VALUABLE FOR THAT!!!!  When any merchant treats you like garbage, DON'T REWARD them...get up and WALK OUT!!!