Honda Cars of Rock Hill Took Money for car then Sold to Another party Rock Hill South Carolina
Found an Accord online in Fayetteville, NC and wanted it transfered to Rock Hill. Was told that if I paid a $200 refundable transfer fee then they would go retrieve the car. Between having the money taken from my account and them picking the car up, the car was sold out from under me.
The guy I was working with then tried to sell me every other car except the make and model I wanted. Found a car out of Apex, NC and was told that it would work. Agreed to purchase and they wanted 3x the amount for a down payment and I would have to pay $200 to have the car brought here.
Finally found a car at Mazda of South Charlotte and when I tried to email and call the employee at Honda Cars, I got no response. Emailed the General Manager and explained the situation and he ignored me too. Original car salesman called me back and let me know my money would be refunded to my account.
2 Updates & Rebuttals
Lesson Learned
#3Author of original report
Tue, March 10, 2015
I have all of the emails that were exchanged saved in my email account. I emailed Jim Scott on March 4 and Never got a response so I called him later that afternoon and got his voicemail. When I enver heard anything back from him, I emailed Joel Suggs on March 6. The only response I got was what appeared to be some computer generated coorespondence that addressed nothing that I brought to his attention.
Yes the $200 was refunded on March 8th. So it took 4 days to get something done. I tried being patient and understanding through the whole process which I know was no easy task. However, when somebody requests a sedan and are shown coupes that should have told me something. And then showing me a vehicle that was way out of my price range? No thank you.
Honda Cars of Rock Hill
Rock Hill,South Carolina,
USA
We tried our best to help you.
#3UPDATE Employee ..inside information
Tue, March 10, 2015
We are so sorry we could not find you the vehicle you wanted to purchase. If the vehicle you desire is not on our lot, we do our very best to procure it from another one of our dealers. This is not always possible. There is always a transfer fee associated with this that is determined by the distance we have to travel, as we have to pay two drivers, as well as gas for both vehicles. Please try and understand that part of what we do at HCRH is sell cars so there is no reason at all why we would not want to sell one to you. Unfortunately with transfer cars, we are at the mercy of the other dealer and whether or not they have sold or have a deposit on the car you are interested in purchasing.
The transferring dealer also determines the price of the car. Price on any used car is determined by what the dealer has to pay for it, the condition, the miles and reconditioning not Kelly Blue Book. Down payment required on any vehicle is determined by two things. Your credit and your desired monthly payment. If we needed 3 times the amount of down payment than on the 2nd car, then it was more expensive and to get you approved or to get your desired monthly payment, you were going to need more money down. It is just simple mathematics – we were not trying to make it harder for you to purchase the Mazda 3. Furthermore, we would never ignore our customers. If you emailed us, we or the BDC staff would have responded in a timely manner.
If you emailed our GM, all front end department heads would have received the email and one of us would have responded to you immediately. We’ve looked at the time stamps of every email sent and received and the very same day you replied to an email sent from our GM, your sales rep sent you an email explaining why we were having trouble getting you approved on the Mazda 3. We also called you to tell you your $200 deposit was refunded to your account. We take customer satisfaction seriously and our number one priority is to make you happy. While we are disappointed that we were not the ones to sell you a vehicle, we are pleased you found a vehicle you are happy with. Please let us know if we can ever be of assistance. pam.oakes@hendrickauto.com