Complaint Review: HONDA OF CLEARLAKE

My first intention was to put in a request into Ellington Field to have your company put off-limits for service members in the Houston and surrounding areas. But, I have decided to give your employee an
opportunity to apologize for his lack of professionalism first. I should get no less than a formal apology from your employee. This is the worst,I have ever been disrespected in my life. I do not know what kind of
customers Mr. Frank Kelske has dealt with in the past. But, I am not any customer that is going to tolerate such immaturity issues and such foul language toward customers when a sale goes wrong. If, he can do it to
me. He is capable of doing this to any customer that comes into your business. He is lucky, I am a Christian man and that I am turning the other cheek.

I have served this country proudly in the United States
Army for 21 years protecting our people and this great nation. I have to much going for myself and will not lower my standards to such a person.

Yesterday, your employee Frank Kelske on a phone conversation.
> Mr. Kelske called me a f****t and told me that my brother-in-law b***hed up on his sale. He did entirely to much work in helping us. And, we do not need to come back to his dealership. His aggrevation came from me requesting my $100 back on the initial insurance payment. Which we did not receive a receipt showing the deposit. Only a paper stating the car was insured to go off your lot.

I was at your used car department on the 30th helping my
> brother-in-law on purchasing a used vehicle.
Supposedly, he had a pre-approval and did not need a co-
> signature prior to coming there.he picked out a car and Mr. Kelske did not even let us drive the vehicle. Orignially, Mr. Kelske stated; he was at a 18% interest by himself. He would get a lower interest rate if he added his mother onto the loan. This information was incorrect. Once in the finance office, the interest rate was showing 22%. Your finance officer realized their was going to be a problem. Your finance officer noticed that we were being mislead prior to coming into his office.

When, I asked them to step out for a minute. So, I can discuss the situation and the sale with my brother in law. I needed to call his mother and address the high interest rate and if she wanted to continue with the
> loan. My mother-in-law was skeptical and did not want to sign the papers. Mr. Kelske was persistent on pushing the sale to a close. Not knowing what the final disposition would be with HIS mother.

Later that day my mother-in-law called the used car sales manager Dario. Dario stated; "no problem bring the car back in to our business." I talked with Dario yesterday prior to talking with Mr. Kelske on the phone. Dario did not see a problem with me getting the $100 back from Mr. Kelske for the insurance.Mr. Kelske was determined on keeping my insurance money. And, I am
> assuming the way it looks pocketing the money for his own benefit.Why else would he be so aggressive on keeping the money that was supposed to go toward his car insurance?

tjmetz513
katy, Texas
U.S.A.