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HONDA VANDALIZM NO MORE HONDAS!!! Internet
HONDA VANDALISM - NO MORE HONDAS !!!
Dear Sirs,
This letter is to chronicle the terrible treatment we received from Honda Finance in the last month. In July of this year we were down to 4 payments left on our 2007 Honda Odyssey. In July Honda Finance called us and asked when we would make a payment and I said next week which I did on July 17. I made a payment of $768.85. This left 3 payments plus fees. On July 18 Honda accepted the payment from our checking account. However, on July 19 we found that our Odyssey had been dragged from our driveway and was repossessed. Furthermore we couldnt receive any information from Honda where it was and how we could recover it. Only by calling the police could we get the truth that it had been repossessed.
Furthermore, Honda wouldnt answer our questions for 10 days how much we needed to pay to get the car back so we had to pay $25 dollars per day for storage or $250. Finally, we gathered the information that it had been taken by American Recovery at 2:30 in the morning and transported 45 miles to Ft Myers, FL. The person at Honda Finance, April Allen, said that we would have to pay the full remaining amount plus the $768.85 that we had already paid to recover the car and that the car was already scheduled for auction.
They said they were refusing to accept the last payment we sent and would return it to us (this is obviously a tactic to make it hard for us to make the payoff so they could profit by auctioning this car that only had three payments due). However, even though they accepted the payment on July 18, now on August 6, they still havent returned our money and have lied repeatedly that they were returning the payment.
We paid the car off on July 27 and recovered it that day immediately after receiving information from Honda. The remaining amount due on the car was $4067.49 but they demanded $4607.26 for us to recover the car. We believe this to be a careless (or deliberate) clerical error. American Recovery in Ft Myers was very difficult to find. It was located in a dirty office in the corner of a warehouse that belonged to some other company and there was no sign or indication whatsoever that American Recovery was located there. After paying the only employee he drove our vehicle carelessly out of the gate with the front splashguard dragging the ground, obvious damage due to the haphazard towing operation.
Also, all of our possessions were out of the vehicle. He could easily have stolen items since I cant be sure that everything was there from such a large vehicle. They prepared it for auction already. The attendant slapped some tape on the splashguard so we could drive it home but the part still needs to be replaced. The price was listed at $49.95 at Charlotte Honda in Port Charlotte, FL plus $30.00 installation. The wheels on the Odyssey now also need alignment which they charge $79.95. This is a total of $159.90 in damages to our car due to the rough treatment received by American Recovery. We also suffered mental anguish of $100 per day for a total of $1000.
We require the compensate our losses immediately:
Payoff Amount (Invoice from 06/01/2012) $4,067.49
4 Payments Remaining
Our Losses $$
Online payment on July 27, 2012: 768.85
Honda Charged: 4,607.26
Towing: 430.00
Damages: 150.00
Our total spending: 5,956.11
Our losses: 1,888.26
Mental Anguish: 1,000.00
Required compensation: 2,888.26
This is an obviously well thought-out attempt by Honda Finance to take my family for thousands of dollars. The timing is perfect for optimum profit for them and Im sure this isnt the first time they have used this scheme. They should be severely punished for trying to take advantage of their customers like this. I know I am no longer a customer of Honda.
1 Updates & Rebuttals
Jim
Orlando,Florida,
USA
Who?
#2Consumer Comment
Mon, August 06, 2012
You bought this car and HF funded the purchase on YOUR behalf. To finalize the transaction, YOU signed a contract and so did HF. HF agreed to fund the loan and YOU agreed to repay that loan with installments on or before each installment's due date. HF did not change the terms of that contract nor did HF fail to provide complete funding. YOU did fail to make timely payments and as per the contract's terms and conditions, YOU obligated yourself to additional interest and fees. By YOUR failure to perform under the contract as YOU said YOU would, YOU turned on the HF collection mechanism. HF no doubt provided the opportunity to you to make payments late to avoid additional collection activities. YOU decided to ignore that and YOU therefore turned on the repo process. As explained to you in the contract, the car is the security for the loan and as such HF took the ultimate step to protect their interests by picking up the car. None of this action was illegal, immoral or unethical. Your stomping of your feet now crying your eyes out that you'll never buy another Honda is ridiculous because HF doesn't want you as a customer! You can blame anybody you want but the very clear and very obvious facts are YOU brought this repo on yourself. You have provided all the details in your posting to hang yourself in that regard. If you think you have some legitimate damage claim against the repo man, by all means pursue it with your insurance company. That's what you pay premiums for. Now, enjoy your future subprime life and by the way, I don't work for them and if it makes you feel good, call me any name you wish as you stomp those feet!