Complaint Review: Honeycreek Nurseries

I ordered a number of items from their catalog to add to my 3/4 acre of perennial plants. Upon receipt, I planted all the stock in individual containers and placed them in my greenhouse. Everything grew except the monarda and the strawberry candy daylily (the crown had been cut off prior to shipment).

I wrote the company, including a photocopy of the address label, and asked for replacements. The stock in question only cost $5.10. They wrote back asking for the original shipping label which I had discarded by this time.

I called them to ask if I had any other recourse and they started telling me what "I needed to do next". I feel they should have gone ahead at this point and issued me a replacement or credit.

I have no intention of "doing" anything more other than:

1) Never ordering any nursery stock from this company or any other Burgess-related company.

2) Seeing if I can make a claim through my credit card company.
I feel that they need to better train their customer service staff to provice service rather than barriers and negative feelings.

Len
Oregon, Wisconsin
U.S.A.