STAY AWAY from this business, Hooman Toyota in Long Beach! I bought a car from there and it was the worst mistake in my life! They try to pretend they care about their "customers" and want to give you the "best service" but what they really do, once they have your money, is lie, steal and forget who you are. I was a total victim of their scandal by the Owner Rayan, Sales manager Julie and Finance manager Bobby. BUYERS BEWARE!
Julie the Sales manager, is extremely pushy. If you are a first time buyer or don't know your Rights, you will be taken advantage of just like me. She used my personal information without my permission and kept telling me she would "fix my credit" so I can get a loan. I didn't ask or want that. Then Bobby the Finance manager lied to me telling me I can't drive my car off the lot unless I buy GAP insurance. I didn't want GAP. I was also told I had to leave a BLANK personal check for "good faith" to towards my down payment on my car. I now know, that is illegal too.
Bobby and Julie both told me, my new car would be under my friends name just for "paperwork" but when I come back they will change it to my name. I didn't know at that time, THAT IS illegal.
They SIGNED my name on my check that was NOT TO BE USED but and claimed it was an error. When I requested my money back and wanted to return the car, no one returned my calls or even looked at me when I went back to the dealership. They were "busy with clients".
I took my compliant to Rayan, Co-Owner, and he's even worse! He NOT ONLY laughed at my frustrations, but shrugged it off and said, "what do you want me to do?" I told him, give me my money and take the car back, I was lied to and he told me sorry there was nothing he can do. I talked to the Customer Liaison, and she never returned my call or would come down from upstairs to speak with me, everyone was told all concerns were to go through Rayan whenever I tried to speak with anyone else.
I now realize this is a SCAM and I have been a victim, just like those horrible stories I've heard. My family and friends and I have been buying Toyotas for DECADES, But not anymore. Hooman Toyota has destroyed all the good trusting representation of Toyota I've ever had and my friends and family's.
Take your business elsewhere when buying a vehicle, Toyota doesn't care and allow this corruption because all they want is your money!
3 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
Inna,
#4Consumer Comment
Tue, August 06, 2013
If you type in 331575 at this site you can read Ripoff Report #331575, which was submitted by Carol. It appears that her signature was also forged when she went into a Toyota dealership to purchase a vehicle, according to what she stated in her Ripoff Report. Feel free to spread your Ripoff Report all over the web at sites like Twitter and Facebook so others will know what happened to you.
P.S. You can also stay at this website and type in- HOOMAN TOYOTA, and read the Ripoff Reports from other dissatisfied customers. Good luck to you!
inna
long beach ,California,
I wonder how much you get paid for this
#4Author of original report
Tue, August 06, 2013
To whomever that feels the need to try and deflect the facts that
1) Toyota forged my signature. Did doesn't matter what it was for, no one is to sign for any legal binding documents other than the person themselves. But to answer your question, it was to "reserve" the last car on the lot that I was looking for. Rest assure, Police reports and my Bank are aware of this criminal matter.
2) Where in my statement did I say Julie fixed my credit? I stated, I did not ask or want her to fix my credit that is exactly what happened. Maybe you would take that opportunity, but I don't need anyone from a "dealership" to fix my credit. Your sentence does not make sense to make it more clearly my credit was better than the co-signer they put in there. I have 4 cars PAID off while the co-signer has a bankruptcy and does not have job. Now make sense of that since you think you are so good at putting things together in a post were you are clueless. Those who want to get out of their bad credit situation do not seek help at a car dealership through a sales personal. I am not sure what world you in in, but the last time I checked sales people at a dealership specialize in selling cars not fixing credit. Actually you saying you would accept help from anyone with fixing your credit only shows me you’re a smart one!
3) Placing the contract in my friends name did not sound acceptable at first and I did object, but the fact that these "Managers" all confirmed and assured this happens every day and there's no problem, I rest my worries a little more at ease thinking, "these people in managerial positions wouldn't jeopardize their jobs and lie to me".
That Ma'am/Sir and where I am at fault, mistaking these people for people who actually care and are truthful.
So to deconstruct and conclude to the fact that I am not accepting fault is insulting and an error on your part! I was naive and trusting, trying to make a purchase on my own and ended up being victimized by a frequent Scam this business establishment commits!
I didn't feel a 3 page essay to capture every detail was necessary, rather highlights of the Ripoff.
Don't degrade the severity of the criminal actions this place has commenced nor presume I have not taken legal action.
This post is to forewarn and bring awareness, not a debate or persuasion. People can pay attention and be aware so this does not happen to them can read and avoid this nightmare, or they can read your boloney and get screwed like I did. I do not gain anything on here but giving awareness to the public. I let my attorney deal with the real matter.
Unlike you I don’t get paid to feed the public BS so if you are going to get on my post trying to debate on what I experienced just to get a paycheck, and fix your Bosses mistakes I suggest ask them to pay for your acting school so you can sound more realistic and not just like an employee.
Again, take your business elsewhere than Hooman Toyota of Long Beach. They will rip you off!
MochaG
Springfield,Hmm...
#4Consumer Comment
Tue, August 06, 2013
I am sorry to hear your story. However, let's be honest, I still see that you are not completely honest about what you did because your story does not make sense. I would agree with your report if you are completely honest, but it doesn't seem so. You are trying to blame them all and dodge anything that indicates the fault to you.
You said you do not want them to "fix your credit" but they did anyway, that does not make sense to me. Those who have "bad credit" would want to get out of the situation. It is a common sense. If someone offers to help fixing their credit, I highly doubt that they would turn the offer down. You may not agree with the way they are going to do, but don't tell me that you do not want it.
You said they wanted you to leave a blank check with them for good faith, what was it really for? What is the good faith you are thinking as your excuse? It is legal to give a blank check to someone, but it may become illegal if the person who receives it uses it in a certain way. If they signed it and not you, contact your bank and tell them that your check is fraudulently cashed by someone else. Even though they may perfectly sign your name, the hand writing on other part should not be yours. It is still a hope to get back at them.
You said they work the paper under your friend's name, did your friend go with you to sign the paper? I don't think you went there with your friend (or you would mention about your friend more in the report). You know that it is illegal for someone to sign your name on your check, but Don't tell me that you do NOT know that it is OK for you to sign a contract under someone else name.
So when you report something, you should admit what you did wrong up front and then what others did wrong. Don't try to cover your own faults and only expose others. When your faults are discovered by the third party, it would make you look worse than the one you are trying to put on all the blames.