Complaint Review: HOPE 4 HOME

   Hope for Home, states it is a government Home modification or debt settlement agency to assist Homeowners who are facing foreclosures. I submitted my appliaction with this company in March 2015 for a modification process, and was instructed to send all documents I  recieved from my mortgage company to them. Caryne was my contact person, and If I hade any questions to contact her.

   I called once a week to get an update with my case, I left so many messages that was not returned, I grew quite concerned about this company. I recived a called in June 2015, that my modification did not go through, but they will get my payment forgiven or a debt settlement to bring my mortgage current.

    Hope for home gave me a call on June 08, 2015, to complete this debt settlememt, Wells fargo required me to have 2 mortgage payment in Wells Fargo trust account. I sent the payment of $1917.22, fed-ex to Hope for Home.

     I sent in all my correspondence to Hope for Home that I recived from The lawyers and court concerning my Home, and Caryne (who very seldon return calls) said not to worry and keep sending documents to processing@Hopeforhomes.com.

      I was contacted by the Lawyers for Wells Fargo and wrote a letter to give them permission to speak with me.

   I left several messages with Hopeforhome and my calls was not returned. I sent a letter to Hopeforhome on September 24, 2015, to withdraw my application and request a refund of my money.

      I spoke to James (the Manager) and he said the request was sent to the acounting department and they will send out the refund. I have called the company repeatly to speak with James(the Manager) to be told by Verdi, he is not in and she has left him all my messages.

    On November 02-2015, I had a conversation with Verdi, she told me that the request went to the accounting department and they dont' have anything to do with that, I also ask her for a contact for the accounting department, which she didn't have. I told Verdi that she was not professional and does not make any sense what she told me, I told her I dont know what the policy is, but I sent my monet to Hopeforhome and requesting my refund from them.