Horace Mann Lost my paperwork and cancelled my insurance, restarted my insurance then refused to cancel when I found another company. Salem Oregon
I got insurance through Jesse Gasper with Horace Mann for what I thought was a good price. It started off bad to begin with, Jesse stated that since we were on our parents insurance we needed their insurance card, which we got for him. Jesse did not get all of our information to Horace Mann in a timely fashion and lost our paperwork so they cancelled our insurance.
Jesse told me not to worry he would take care of it and reinstate the insurance once it had been cancelled. Our insurance did get cancelled and Jesse did not reinstate it like he said he would, I had to get ahold of him and he said I needed to come in to sign all of the paperwork again and this time we would need the declaration page from our mothers insurance. I advised Jesse that I was not going to be able to come in for a while because I have family in the hospital and asked him to email me the documents, Jesse stated he would send all of them to my email for me to sign and return. Jesse Also stated that he would send my new insurance card to my email so I had proof of insurance which he never did. Here we are 7 days later with no proof of insurance on either of my vehicles. I got a quote in the mail for another insurance agency and signed on with them. I asked Jesse to cancel my insurance, he was very unprofessional about it and since he never keeps his word I called Horace Mann and it still has not been cancelled so I told them to cancel all policies. The woman on the phone refused to cancel my insurance, she stated that I need to send in proof of my new insurance before they will cancel. I wrote Jesse and asked him to cancel my insurance once again and I am being ignored. This is by far the worst insurance company I have ever had to deal with.