Horizon services told me I needed new parts/ or new furnaces at an outrageous price. Wilminton Delaware
Statrted having yearly service checks on my air conditioners and furnaces. Yesterday the furnaces were to be cleaned and inspected for problems. Last chesk they said I needed new ignighters. ( found out today by my second opinion person that they rarely need replaced. I was told yesterday I was told I had cracked heat exchange units on both furnaces. Second opinion was no not there. It was suggested that I get replacement parts at around 5316$$ or replace me furnaces for 7000-11000 per furnace. Come to find out my furnaces have a life time guarantee and they should have known this.
Plus if I had needed new onew I could have them done for more then half of the amount quoted. One of my furnaces was not even cleaned and parts not tightened so the smell of gas was there. They also had a second person come and "verify" the problem. I may be a b***h but I am not a dumb b***h! I called to talk to a manager and got the run around by the girls answering the phones. Seriously I would not recommend them to anyone. I was a sucker last year for letting them talk me into ignighter. My second opinion person also guarantees his services and he saved me a ton of money.
1 Updates & Rebuttals
Horizon Services
Wilmington,Delaware,
Response from Horizon Services
#2UPDATE Employee ..inside information
Wed, August 06, 2014
We apologize for any inconvenience you may have experienced while we performed annual maintenance on your systems. Please believe that we do not have deceptive business practices. Horizon Services is proud to have earned the trust and respect of thousands of homeowners throughout Delaware, Southeastern Pennsylvania, South New Jersey, and Northeastern Maryland who have turned to us to service, maintain, and/or install the right plumbing, heating, and air conditioning systems and equipment for their family.
As soon as this was brought to our attention we discussed in detail your concerns with our Customer Service Department, Operations Managers, and all parties involved. Horizon Services’ managers take the utmost pride in not only the abilities of our all of our technicians but also how they carry themselves.
As our Customer Service Department has discussed with you, we believe we have found a reasonable solution that satisfies your concern.