Complaint Review: Hortnrcs / OTTEHEE / Supic Company Limit

Gost Order of  Factory direct sales] 4 seat electric small car (with air conditioning and heating)× Paid only $35.97USD I File with USPS says I gotten this all I get is Email runaround  I hane Report to FTC bad website business I had to wait 30 longer what there ad says as well missleading Sales to click on. They email says I gotten this Order by Mail Box Post office says No Can Do to big is a Freight order only.Found this is false AD sales !

 USPS Mail #420491209400136105155053607931 ORDER 230319045621514

Dear customer,

Sorry to hear that you are not in receipt of your order, and we are sorry for keeping you waiting for such a long time.

After our conversation with the shippers, we regret to be informed that your shipment might be lost in transit, so there is no further online tracking information.

In this case, how about we arrange to send you a replacement via a faster and safer shipping way or process a refund for you as compensation? 

Please let us know the option you preferred and we will resolve this matter for you as soon as possible.

Waiting for your reply.

Thank you

Christin from customer service center

Dear customer

We are sorry to inform you ,we can't issue full refund for you 

We send the package according to your address which you provide to us,and all the tracking information was show delivered successfully

Talk with our manager, we can resend the package for you ,and we have been lose a lot 

Or we can provide 70% refund back to your account to solve the problem more effectively and make you satisfied

If you accept this offer ,please inform us

Sorry to keep you waiting.

CS

Dear customer
We are so sorry for this situation,we can resend the package for you and we will use the express tracking line for you 
If you don't want resend the item we can issue 80% refund of the order to solve this problem
According to our refund policy,we can 't issue full refund in this situation,cause the package was delivered successfully and the address was correct
Please go to your local post office and provide them with the tracking number so that they can process it for you.
Meanwhile, please carefully check your mailbox or ask your neighbor if they have signed for the package. If any inconvenience is caused to you, please understand.
If you have any further questions, please don't hesitate to contact us.
 
Best regards,
Customer Service Center

Dear customer,


Sorry to hear that you are not in receipt of your order, and we are sorry for keeping you waiting for such a long time.
In this case, how about we process a refund minus the shipping fee of 10USD which is not earned by us as compensation?
 Since we also lost a lot in this case,beg your forgiveness.
Please let us know the option you preferred and we will resolve this matter for you as soon as possible.
Waiting for your reply.
Thank you


Haley
Customer service center