Complaint Review: Hotel Mode

On January 16th, 2014 we made a hotel reservation with hotelmode.com. The reservation was for the Paris hotel in Las Vegas, NV. The reservation was for a stay scheduled from May 5th to May 9th, 2014. I called the hotel to confirm the reservation prior to our arrival. When I arrived at the hotel I was told that the reservation had been canceled. When I asked why the hotel could not tell me why but they recommended that I contact hotelmode.com directly because that's where I made the reservation. I called several times a day and spoke to multiple people including Sophia and Suzanne both of which told me that I need to speak to the owner / manager Jennifer. Never once had hotelmode.com initiated a phone call with me - they never returned my calls and I had to chase them throughout my stay while attending a conference. The Paris hotel let us stay there but at regular rack rates which were significantly higher. Eventually I spoke to Jennifer about this (took 3-4 days to get a hold of her). She promised me that she will refund the money we paid ($604.12) via a reverse credit card transaction and send us a check for the difference we paid to the hotel in the sum of $323.24. She said that she would mail that check to us - it's been over 3 weeks and we have yet to receive the check. I keep on calling on a daily basis - if someone does pick up the phone they are rude and basically nobody calls me back including Jennifer - I have not heard from her since. I have an email from her which was written on May 9th, 2014 saying that she would send us the check for $323.24. This is not how a professional travel agency should handle itself. Not returning phone calls, not responding to emails, not taking care of its customers, not committing to its obligations and so forth - just a terrible experience overall!!!