Complaint Review: hotelpower.com

Booked a room in California a month out had confirmation (5282636) number. When we arrived at hotel in late evening (11:00) found out that hotelpower.com never forwarded the reservation. The hotel was sold out along with all the hotels in the area. No 24 hour answered number to call for problems.

 

Finally found another place to stay around 1:00 am by driving around. Paid out of pocket for the new room.

 

Been attempting communication since June for resolution. They say they will get back with an answer and then do not respond. Phone just rings and emails are not any better. Don't use this service.

 

Don't use hotelpower.com. Even with a confirmation number you may be out of luck and left on your own.