Complaint Review: Hotels.com

Don't use Hotels.com!!  They bait and switch customers,which is illegal, getting them to pay much more than the price quote.  And when you call their customer service to correct their error, their 'agents' say their hands are tied even though they know it is wrong.  

Here is what happened to me.  I was quoted a hotel room rate of $173 in the Hotels.com listing. When I was in the process of paying for the room, their 'system' sent a message saying the rate had just been bumped up by $20 per night.  I have a saved screen shot of the original rate. Then when checking out, their system said a total of $608 was listed as what my credit card would be charged.  But seconds later I find my card has actually been charged $619.  WTF! Not once but twice in the same transaction. 

So over $70 was added to my original quote!  Customer service offered a refund of $11 (their clearly illegal tack on at the end).

So do not use Hotels.com -- they are engaged in shady and illegal bat and switch activity. Use another site or just contact the hotel directly.  Be sure to tell all your friends, and tell the hotels you stay at too!  This corporation should be arrested for stealing, and their site should be shut down.