Hotels.com Bait and Switch Pricing Internet
Went to the Hotels.com website and selected an offer for lodging in the Grand NYC hotel for one night at $129. This price was CLEARLY MARKED and HIGHLY emphasized. The reservation was non-refundable. I paid using Paypal and received a confirmation receipt for over $270, more than twice the agreed upon price. I IMMEDIATELY called and was told that the price had more than doubled because of TAXES AND FEES. When I requested to rescind my booking based on his misleading advertising I was given a runaround. I was on the phone for several hours. The phone areas for reservation changes and cancellations would have long holds and after finally getting a rep and explaining my request, the calls would mysteriously drop. If I tried selecting "new reservation," the call would always be picked up promptly, but of course they could help either. In the end I had to accept this bait and switch pricing because it was too much trouble to persist in a remedy, but I will NEVER use Hotels.com again.