Complaint Review: Hotels.com

I  made several  reservations back in August through  Hotels.com

After my  stay  I  received an email for each  reservation inviting me to submit a review.  I  am  100% sure that Hotels.com  censors  negative  reviews  because my  positive  reviews  showed up immediately,  the negative  ones  were never published.  When I  called  Hotels.com  I  was  told  to  send  them an email.  I  never  received an answer to my  question why my  negative  review  was  not  showing up.  At  the same time  I  repeated  to  submit  my  review  (a  total of  3  times)  but  until  today  it is not  shown. 

The  reviews  that  I was  able  to see when I  booked  this  hotel  were  extremely  positive  and  stated  something  that  was  actually  not  true:  "Hotel is conveniently located at the (Manila)  airport...   cab  charges around  150  Pesos"   The reality  was  that the first 2  cab drivers refused to take me there because they  did not know this  (slum)  area.  the  3rd  driver  finally  took me there but only for a  flat rate of 300 pesos without turning his meter on.  He  told me that he  had never heard about this place in his 20  years  of being a  cab driver in Manila.  Pictures  that are still shown  on Hotels.com  website for  the "Isabelle Garden Hotel and Suites"  were  either  manipulated with Photoshop  or  they  were  taken  years ago.  One  picture  showing  green  lawn in front of  the hotel.  the  reality  was  a  dark,  muddy  parking lot  with  an abandoned construction site with  rusty  steel  (you had to walk through this horrible place in order to get to the entrance).  Another picture  showed  the room  and  it  appeared  a lot  larger  than  in  reality  because  of  a large  mirror  hanging on the wall.  I  stayed in two  different rooms  and they  did not  have  any  mirrors  so it  appears  as if  the mirror  was  intentionally  used  for  deceptive purposes.

This place  was located within  a  horrible slum,  no  restaurants  around and the hotel did not  offer  any  food.  What  was  included  complimentary  with the booking  were cockroaches  that were attracted  by  the garbage  that  was  stacked  everywhere in the hallways.  None of  the reports  that  are posted  for this hotel  would  mention any  of  these  things,  when you look  at  the  reviews  it  almost  sounds  like a  description of  the  Hollywood Hilton.