Hotels.com Expedia.com, Bookings.com Continual Double Billing of Hotel Reservations Bellvue Washington
Hotels .com refuses to refund money even if they are or there technology is at fault. Their website malfunctioned and did not cancel my reservation. I talked to three peopl in customer service and all that happened was a repetitive statement of theirs comapny no refund policy.
After going to the BBB website, I found that Hotels .com had 1139 reports from consumers that were unhappy unough to file a report.
All of the responses start off with the same first sentence which means they EXPECT complaints about their customer service and policies and most likely use mistake as a line item revenue stream.
Hotels.com is a huge ripoff and scam. DO NOT USE THEM TO BOOK YOUR RESERVATIONS!!!!!!! They are a subsidiary of EXPEDIA.COM