Hotels.com Expedia Hung Up On, Lied Too, and Fraud Committed by this Company Internet
On May 2, I contacted Hotels.com and shopped for a hotel for my son and I to stay. I asked the agent if I could put two cards on the bill because I didn't want to be billed the full amount on one card. The agent stated that she could do this. I gave her my card information and requested the amount to be charged on the bill. I then provided her with my second card information. The agent billed me for the full amount and I immediately requested that it be cancelled because it was not what I requested. Days later I found the full amount deducted from my card. I contacted hotels.com last week and was told that I would be issued a refund since it was their mistake. I followed up with them today and was told that they never agreed to the refund and I would have to contact the hotel. I contacted the hotel and was informed by the manager that they did not receive my information regarding a cancellation. I do, however, have an email from hotels.com stating that the hotel stay is cancelled. The manager then informed me that many people call their hotel and complain about hotel.com and their business practices. He advised me to contact the hotel directly because third parties are known to be shady.My experience with hotels.com has been one of fraud, deceipt, and being hung up on. I am in the process of contacting an attorney as I never approved the credit card charge that they put through.