Complaint Review: Hotels.com

    My friend and I had been lookign to book a vacation package. We searched and searched until we came across Hotels.com. They had an option to buy vacation packages, so of course, I clicked it. When I was looking at their deals, I thought it was amazing the prices that they were offering. When chose a package and when my friend when to purchase it, we made sure that the taxes and any other additional fees were included in the final price. So, of course, we knew that the price would be a little higher because of all those fees. My friend then went to book our package, but befoer she could, Hotels.com asked to do a test purchase of 800$ to make sure that her creditcard would work.

    They told her it was temporary and it would go away on her purchase history. Then, once she passed this 800$ "test" she wnt to purchase the actualy package. She purchased it at the price that was shown in the finalization price. Then, all of a sudden, ehr creditcard was beign charge an extra 350$ more AFTER purchasing at the SET FINAL PRICE. They started charing her this extra 350$ due to plane fees, yet this was not at all included in the price that we actually purchased. It's a good thing she checked her bank account because we were able to call and reverse the transaction but she now has to wait for two days until her money goes back into her account. This whole process was absolutely ridiculous. We now have to wait those extra two days unti lwe can buy a different vacation package from a reptuable site. Hotels.com is asite fileld with nothing but lies, which if you dare to use thier site, be ready to embrace the impending headache to follow in your dark crusade through the secret fees of Hotels.com