Hotels.com Hotels.com guarantees room but there was no room available on my idaho hotel by the river when checking in. Had to look for another hotel. Requested for a refund but till now no refund was received. Internet
booked on line thru hotels.com on July 15 at hotel by the river in idaho falls but per front desk every room was already booked. Scrambled to look for a place to stay. Requested a refund but todate no refund received.