Complaint Review: Hotels.com - Ian Travel Services

My name is Ceshi , an assistant professor at Albany Medical College .
 
I reserved a hotel (TownePlace Suites By Marriott Denver Downtown) for a scientific meeting through hotels.com in Dec 2008 and paid $1176.3 through my chase credit card (My account number is xx58, Providian , Washington Mutual).
 
After I received the credit card statement, I found that a strange merchant name (Ian Travel) so that I filed a fraud report. After investigation by the Chase, I was told that Ian Travel Services is the Hotels.com. While I was disputing with the chase, Hotels.com called me and asked me if I still want the reservation since they received the report from Chase. I told them I still need the hotel reservation because it is difficult to find a hotel for the big meeting. They asked me to provide another credit card number and I did told me to charge it to my KeyBank credit card if they refund the charge to Chase. They agreed to do so.
 
However, hotels.com did not refund the charge to Chase as they promised so that Chase kept sending me bills and financial charges. To avoid more and more financial charges, I paid $1176.3 and all financial charges to Chase. However, hotels.com double billed the charge to my KeyBank Credit card on Feb 25 2009. Even the dispute department of KeyBank Credt Card Company collected all hard evidence of double billing, hotels.com insists on not refunding the charge after I called them more than 20 times. The custom service workers from hotels.com investigated this issue and knew the double billing problems but refused to refund my $1176.3 charge.
 
In summary, hotels.com/ Ian Travel doubled billed $1176.3 to my different credit cards for the same reservation and refused to refund it even after they realized their mistakes. This is outrages! Please try to avoid doing business with this company if you can.
 
My email is (((ROR redacted))) and my phone number is (((ROR redacted))) if you wish to contact me.
 
Thanks.
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