Hotels.com Poor service and product Internet
I contacted hotels.com VP of Customer Experience with the following:
This is about the room I booked for my wife in Los Angles, Hotel.com itinerary No XXXX1208XXX.The Howard Johnson property was a 2 star property and we were aware of this when we booked it for 3 nights.The front desk person Yang Kong was extremely nice, but the room had mold and was is disrepair & dirty.I would be happy to email you pictures if you have any question.We did not anticipate the Ritz-Carlton, but did expect a mold free room that was clean and in good repair.This was not the case and she left after one night.
My wife called your customer service, which I believe is in Manila, to discuss the condition of the room and they hung up on her.So I am contacting you.Hopefully you and your parent company will rectify what has been a very negative experience.A full refund is appropriate and requested.
After additional responding to their online surevy and waiting over a month for any response nothing has happened. Don't use hotels.com.