Hotels.com screwed up my reservation and will not refuned the extra costs I incurred because of their mistake internet
On 11/02/2013 I booked a hotel room in Chicago at Embassy Suites thru http://Hotels.com. I received a confirmation saying the room was booked etc. Upon arrival Embassy Suites had no record of it and were fully booked. I called http://Hotels.com who admitted they made a mistake. After an hour plus on the phone with http://Hotels.com I was forced to rebook at the nearby Marriott for an extra $80 plus no free breakfast.
I was travelling with my pregnant wife and our 8 year old daughter so I had little choice but to accept the alternate booking. Due to http://Hotels.com I incurred $150 in extra expenses (parking, breakfast for three and hotel cost). I requested they refund my $150 extra costs but they only offered a $50 voucher for my next booking through them. Not a great resolution so I cancelled my credit card payment until this is fixed. Beware, they will leave you hanging if they make a mistake. Do not count on any refund or customer care from them!