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  • Report:  #991924

Complaint Review: Hotels etc

Hotels Etc REVIEW: Hotels Etc dedicated to total customer satisfaction and the best customer support in the industry. Hotels Etc. only includes verified businesses & discounts within their network, discounts have to be deeper than what the public can access.


*UPDATE: Hotels Etc. pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. Hotels Etc. Inc recognized by Ripoff Report Verifiedâ„¢ as a safe business service.

  • Reported By:
    James — Orlando Florida United States of America
  • Submitted:
    Sat, January 05, 2013
  • Updated:
    Tue, August 25, 2015

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight.

STATEMENT FROM HOTELS ETC:

We included our physical address on the website. Members are not able to just call up a business and get a discount. Our program is much more secure and requires the members to go into their members area to locate participating businesses and make reservations via the members only area.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Hello, 

The following is to file a report against Hotels, etc inc.
 
www.hotelsetc.com

This website promises discount rates on hotels, and car rentals that don't exist.

I paid $100 for the membership card, received it in the mail a week later. I tried using it with all the locations listed on their website, but none worked for me. 

This scam needs to stop now!

I also noticed that the address provided by them on their website is a dummy address.

Because, I called many business surrounding their "supposedly  office" and nobody knew about them.

1 Updates & Rebuttals


Hotels etc.

Loganville,
Georgia,
USA

Call if you have issues

#2REBUTTAL Owner of company

Mon, January 07, 2013

If you are having any kind of issue then call us. 18779677283 as our phone number has been the same since 1996.

As for our discounts not working is out of line. Our QC department is constantly going thought the system and confirming discounts,if they don't work we delete them to give you a great experience.

If anyone has issues please contact shawn@hotelsetc.comand give us a chance to fix the problem. It you don't contact us then how do we know about the issue?

Once again please contact us with any issue as every discount provider that we have in our system is under contract. Sorry about you experience but we can still assist you.

If you purchased from an Hispanic station, then that was not us, and we have stopped them from selling our product.. Let me know if you purchased from an Hispanic channel.

Respond to this Report!