Complaint Review: hotjackets.com - track-backs.com - gonascarjackets.com

The following business must be shut down. My mother ordered a jacket from this website for my son. There was a mistake made by the local post office. Before we knew that, she e-mailed the contact at the place of business and asked where the package was.

He was extremely rude. He immediately jumped down her throat and said he didn't appreciate her tone. She e-mailed me and asked that I please explain to this gentleman that she was only trying to find out what happened, and could I please tell him, my address IS valid. So, I did in fact do this.

Bottom line is, he was very unresponsive, and extremely rude, and he ended up calling my mother at her home, and lets just say called her everything but a white woman, profantiy was used, and we are looking at filing charges for harassment. This type of behavior is unacceptable.

The business information is:
Thomas & Lesley Bietz
track-backs@cox.net
track-backs.com
gonascarjackets.com

Below is an example of the types of e-mails we received from Mr. Bietz, and I'd be happy to provide the entire e-mail history with whomever would like to read it.
Example of his last e-mail to me right before he called my mother on the phone:

Wrong... the .... you call your mother...said I had a shoddy company... and that I screwed up the order... so have her eat this!

Renay
Billerica, Massachusetts
U.S.A.