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  • Report:  #850337

Complaint Review: Hotwire.com

Hotwire.com Hotwire.com Best Price---NOT GUARANTEED---Cheeper to book directly to Hotels Internet

  • Reported By:
    mysticleo — fort myers Florida United States of America
  • Submitted:
    Thu, March 08, 2012
  • Updated:
    Thu, March 08, 2012
  • Hotwire.com
    Internet
    United States of America
  • Phone:
    1866-4689473
  • Category:

I booked a room in a hotel in Miami through their web-site. The site said best price---hotel name is not revealed until you finalize and made your payments. I thought I got the best deal but when I went directly on the Hotel's web-site after I made my booking through Hotwire, I found out that the hotel was offering a better price for the same type of room and you may cancell with no charge 24 hrs before arrival date unlike Hotwire where you cannot get refunded for cancelling. I tried to call them on the customer service line but I was on hold with a music recording for more than an hour. I never got to speak to anyone to cancell my reservation and reason out why. This site has got to be the worst rip-off of all travel booking sites I've ever used. NEVER AGAIN!!!!

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