Complaint Review: Hotwire.com

I booked a plane ticket through hotwire.com for a flight for my honeymoon. Because of the swine flu epidemic I have been required to alter my plans. I called hotwire.com and they said they would work with me in changing my travel plans, they stated there would be a $100 service charge for the change. I agreed to the $100. Because I work for a Fire Dept and was on shift at the time I ended the call and called back as soon as my shift was over (less than 24 Hours Later). I call back in and they informed me that the fee would now be $300. They are unwilling to change the amount to the original agreement and are currently holding my honeymoon hostage.

I warn all consumers to stay away from Hotwire.com

They are dirtbags.

Thanks

Matt
Provo, Utah
U.S.A.