Complaint Review: Hotwire

 Booked threw Hotwire because of the good deals. We were going away for Our Wedding Anniversary. We booked a 3.5 Star downtown Ottawa. With 90% customers rating. We went threw with the deal thinking how bad can it be??? Well it was terrible. The actual Hotel reviews Where terrible. Terrible service. Rooms where very dirty breakfast was dissapointing and never enough food. beds are very u comfortable. Bring your pillows ... Bugs!!!! ... So I panicked and called Hotwire and said please help... we just booked can we cancel... we bought the cancellation fee ... but turns out thats just like travel insurance. The guy om the phone was really nice. He said no problem Im sorry that thr reviews arent what you thought... ill help you book another hotel... he gave me a few options told me what hotels and what price and where....

i told him thank you can I call back the next day Id like to review the hotels I dont want to just go ahead and be stuck again. He said no problem.... I call back the next day explain the situation... and well this gentelman didnt have the same deal for us... he didnt understand why his co-worker was given us these deals he was so rude telling me to take his deal and yelling at me... saying he will lose his job because of me???? When i was just trying to explain Id like the deal from yesterday if possible if not ill take whatever else.... he said you'll have to hold after i told him id like to speak to someone else.... he placed me on hold for 1hr and half....and never came back. We called back 3 times and no one would answer our calls after being om hold each time for over an hour.... Terrible serivce.